Keynote Series

People and ideas that are shaping the future of home furnishings

Take an amazing tour of the future with Retail Prophet Doug Stephens. Explore the transformative nature of tomorrow’s customer experience – and discover how you can secure your brand’s place in your customers’ hearts and minds.

The 5 Elements Of A Remarkable Customer Experience

Sunday, April 15
3pm - 4pm, Book signing to follow
High Point Theatre, in the Transportation Terminal
With Doug Stephens, The Retail Prophet

Today’s sophisticated consumers expect exceptional customer experiences. Even as brands struggle to meet those expectations, there is a misconception of what “customer experience” really means. In an amazing tour of the future, author and internationally renowned consumer futurist Doug Stephens shows how every aspect of the retail experience will be radically transformed. Demonstrating what a remarkable customer experience truly is, he shows you how to understand underlying customer needs, and engineer the exact combination of people, place, product, and process to create 1-to-1 intelligent journeys that deliver delight in every moment, online and in store.