Keynote Series

People and ideas that are shaping the future of home furnishings

Spend a fun, informative and informal hour with Trisha Yearwood on Saturday morning, as she shares insights into building your brand and business, and leads an interactive viewing of her cooking show, Trisha’s Southern Kitchen. Then, stop in Sunday afternoon to explore the transformative nature of tomorrow’s customer experience – and discover how you can secure your brand’s place in your customers’ hearts and minds – with Retail Prophet Doug Stephens.

T’s Coffee Talk with Trisha Yearwood

A special, at-Market edition of Trisha’s popular Facebook
LIVE show

Saturday, April 14
10am – 11am
Center Stage at the Transportation Terminal

Join Trisha Yearwood for a special edition broadcast of her popular Facebook LIVE show, T's Coffee Talk, as she discusses her various business enterprises, shares her top business-building insights and dishes on building brand awareness. After her 20-minute chat, stick around for an interactive viewing of Trisha’s cooking show, Trisha’s Southern Kitchen, complete with commentary from Trisha and a live Q&A session with her fans from around the world.

The 5 Elements Of A Remarkable Customer Experience

Cancelled due to speaker travel issues.
Sunday, April 15
3pm - 4pm, Book signing to follow
High Point Theatre, in the Transportation Terminal
With Doug Stephens, The Retail Prophet

Today’s sophisticated consumers expect exceptional customer experiences. Even as brands struggle to meet those expectations, there is a misconception of what “customer experience” really means. In an amazing tour of the future, author and internationally renowned consumer futurist Doug Stephens shows how every aspect of the retail experience will be radically transformed. Demonstrating what a remarkable customer experience truly is, he shows you how to understand underlying customer needs, and engineer the exact combination of people, place, product, and process to create 1-to-1 intelligent journeys that deliver delight in every moment, online and in store.